Snowsafe Blog

Avalanche Transceiver Warranty, are you covered?🤳🧾

” Will the avalanche transceiver be covered under warranty ?” is a very common question asked when purchasing an Avalanche Transceiver.

Initially yes you will be covered under warranty if you have registered your beacon, however this will depend on the damanges and defects your beacon has at the time of warranty.

Snowsafe breaks down what the warranty peirod is for all transceivers we stock and what’s covered for a full warranty replacement or repair  and whats NOT covered at all:

BCA 

	Transceiver	Warranty Period	More Info
	Tracker S	5 Year Warranty from the original date of purchase.	Click Here
	Tracker 3	5 Year Warranty from the original date of purchase.	Click Here
	Tracker 4	5 Year Warranty from the original date of purchase.	Click Here

What’s under warranty?

• Defects in material
• Workmanship 
• Faulty Software
• Faulty Unit (not switching on)

Please ensure your beacon has been registered on the BCA website, BCA  will only repair or replace any beacon that has been registered. 

What’s not under warranty?

BCA does NOT warranty products under the following circumstances:

•  Damaged from normal wear and tear
•  Damages caused by alterations made by the owner
• Battery compartment damage or oxidisation due batteries not being removed in the summer, Find out more here 
• Accidents, or damages caused by use other than intended.

Ortovox 

	Transceiver	Warranty Period	More Info
	Zoom+	2 Year Warranty from the original date of purchase. 3 year extension available	Click Here
	3+	2 Year Warranty from the original date of purchase. 3 year extension available	Click Here
	Diract	2 Year Warranty from the original date of purchase. 3 year extension available	Click Here
	Diract Voice	2 Year Warranty from the original date of purchase. 3 year extension available	Click Here
	S1+	2 Year Warranty from the original date of purchase.	Click Here

What’s under warranty?

• Defects in material
• Workmanship 
• Faulty Software
• Faulty Unit (not switching on)

The statutory warranty period is 2 years from the date of purchase. When you register your device on our homepage, you will receive a warranty extension of 3 years (thus not 2 but 5 years) from the date of purchase (please keep your proof of purchase).

If you have not yet registered your device, it is important that you retain your proof of purchase and send us a copy of it in the event of service. Only then can you make a claim under the statutory warranty.

Within the period of warranty, faulty parts will be repaired or replaced free of charge.

What’s NOT under warranty?

Ortovox does NOT warranty products under the following circumstances:

• Defects caused by wear and tear
• Improper use (battery leakage, liquid in the casing)  
• Battery compartment damage or oxidisation due batteries not being removed in the summer
• Earphones and batteries
• Warranty service neither prolong nor renew the period of warranty.

Black Diamond & Pieps 

	Transceiver	Warranty Period	More Info
	Guide BT	2 Year Warranty from the original date of purchase. If registered via Pieps App	Click Here
	Recon BT	2 Year Warranty from the original date of purchase. If registered via Pieps App	Click Here
	Recon LT	2 Year Warranty from the original date of purchase. If registered via Pieps App	Click Here
	Pro BT	5 Year Warranty from the original date of purchase. If registered via Pieps App	Click Here
	Powder BT	5 Year Warranty from the original date of purchase. If registered via Pieps App	Click Here
	Micro Sensor	3 Year Warranty from the original date of purchase. If registered via Pieps App	Click Here
	Micro Button / Race	3 Year Warranty from the original date of purchase. If registered via Pieps App	Click Here
	DSP Standard / Tour	5 Year Warranty from the original date of purchase. If registered via Pieps App	Click Here
	DSP Sport	2 Year Warranty from the original date of purchase	Click Here

• Defects in material
• Workmanship 
• Faulty Software
• Faulty Unit (not switching on)

In-order to get the most out of your beacons warranty you must ensure you have registered your Pieps or Black Diamond Beacon via the Pieps App.

What’s NOT under warranty?

Black Diamond & Pieps does NOT warranty products under the following circumstances:

• Damage caused by incorrect use
• Dropping or dismantling of the device by unauthorized persons. 
• Battery compartment damage or oxidisation due batteries not being removed in the summer
• Any further warranty or liability for consequential damage is expressly excluded. 

Mammut

	Transceiver	Warranty Period	More Info
	Barryvox	2 Year Warranty from the original date of purchase. 3 year extension available	Click Here
	Barryvox S	2 Year Warranty from the original date of purchase. 3 year extension available	Click Here

• Defects in material
• Workmanship 
• Faulty Software
• Faulty Unit (not switching on)

Register your Mammut Avalanche Transcevier today to receive all the important information you need about software updates. On successful completion of registration, you will also receive a free three-year extension to your guarantee.

You can also find more information on updating your avalanche transceiver here.

What’s NOT under warranty?

Mammut does NOT warranty products under the following circumstances:

• Defects caused by wear and tear
• Improper use (battery leakage, liquid in the casing)  
• Battery compartment damage or oxidisation due batteries not being removed in the summer
• Earphones and batteries
• Warranty service neither prolong nor renew the period of warranty.

Conclusion

Avalanche transceivers are rescue devices, which need to be fully functional as they may be crucial for saving lives. Therefore it is essential to return your transceiver for a factory service according to the date indicated on the test seal.

We suggest that you send your transceiver back during the summer months to ensure that you have a fully tested device at the beginning of the winter season.

Snowsafe Blogs:

It’s important to stay safe and have the correct training when skiing or snowboarding off-piste please check out further blogs below:

• End of season checklist, how to store your avalanche safety equipment correctly.
• New Ortovox Transceivers for season 21/22, follow the voice.
• Dont Venture off-piste without testing your avalanche transceiver
• Do Smartphones, Watches, Go-Pros interfere with Avalanche Transceivers?
• 11 Year-old Boy saved by Avalanche Transceiver in Chamonix, French Alps
• Mountain Rescue Drones saving Skiers lives from Avalanches

If you would like to feature a blog about your organisation or experience in the snow please feel free to contact us on info@snowsafe.co.uk or 01273 003925. We are happy to take guest blogs linking back to your website.